IT Manager & Product Support Engineer specializing in enterprise cloud infrastructure, banking systems, and technology strategy.
I'm an IT Manager and Product Support Engineer with deep expertise in enterprise systems, cloud infrastructure, and technology operations. I bridge the gap between complex technical environments and real business outcomes.
From deploying Microsoft 365 tenants and managing Azure environments to supporting banking core systems — I deliver solutions that scale and hold up under pressure.
Microsoft Azure, M365 administration, container apps, DNS, SSL, and hybrid environments.
Team leadership, vendor management, compliance, security policies, and IT strategy.
Full stack development, REST APIs, Node.js, Python, scripting, and automation.
Core banking integration, system migration, performance optimization, and incident response.
Agile methodologies, cross-functional collaboration, stakeholder communication, and delivery.
Enterprise support engineering, SLA management, documentation, and user enablement.
Joined Industry Fintech before the transition to AxisKey. Responsible for Microsoft 365 administration, access management, and endpoint security in a fast-paced fintech environment.
Provided L1 support for SaaS and Cloud clients ensuring SLA compliance. Implemented automation and self-service workflows — including AI chatbots and macros — reducing repeat tickets by 20%.
Delivered B2B technical support for 200+ airline clients using SaaS products (AirTRFX, AirSem, AirModules, FareNet). Containerized microservices with Docker and deployed on Kubernetes clusters.
Developed full-stack applications for SMEs using HTML, CSS, JavaScript, SQL, MongoDB, React, and Bootstrap. Designed RESTful APIs improving integration speed by 40%.
Provided L1/L2 support for LogiFlow in an Agile environment, achieving a 35% production increase. Reduced resolution times by 20% through ITIL practices and workflow optimization.
Designed and implemented web applications integrating third-party software solutions. Co-developed LogiFlow, managing over 1,000 daily requests through automated workflows.
Whether you need IT leadership, product support expertise, or a technical partner to bring your ideas to life — I'd love to hear from you.
Send me an email